I initially had a good experience with…
I initially had a good experience with ATK. I bought the VXE R1 PRO mouse and had no issues, which gave me confidence to purchase another product — the ATK Blazing Sky X1. After about six months, the dongle became defective. I contacted support on March 18, and since then the issue still has not been resolved. I provided all the required information, including my order number and a video showing the problem. Despite this, the process has been very slow and repetitive. Support asked me to update the device, which I did, but it did not solve the issue. Now, instead of moving forward with a replacement, they are again asking for the same details and saying they will pass it to the technical team — essentially restarting the process. At this point, it feels like unnecessary delays rather than a clear attempt to resolve the issue. I hope the company improves its customer support, especially if it aims to compete with well-established brands like Logitech. Be cautious — the product itself may be good, but support experience can be disappointing if something goes wrong. Order #ATKGR17296 After all the talking and other discussions, we made some progress, and they finally sent me a new dongle. Thanks to someone from support for finally solving everything.