OTIS customer care is not useful though…
OTIS customer care is not useful though they receive the call and confirm the technician will attend as soon as possible. Even after 3 days and multiple calls to the customer care, the complaint remains the same. AMC contract is a waste and the concerned executive also does not respond. Overall OTIS AMC and also the service is very very bad. No proper response after calling so many times, people are getting injured as the sensor not working. Instead of solving my problem, company service people are asking me to stop the lifts. MY COMPLAINT NUMBER IS :5413789 ON 3-5-25 AT 11;00 AM COMPLAINT HAS BEEN REGISTERED BUT TILL NOW IT IS NOT BEEN RESOLVED NO ONE HAS COME TO CHECK THE LIFT , THERE IS INJURED PERSON IN THE HOUSE , WHO IS NOW NOT ABLE TO GO TO HOSPITAL FOR CHECK UP BECAUSE OF POOR SERVICE PROVIDED BY OTIS OUR ELEVATOR IS NOT WORKING