Frustrating Experience!
Just placed an order with them, based on a sale price and free shipping. Although I entered the code for free shipping, a box popped up asking if I wanted to upgrade to expedited shipping for $9.00. I did not click that box, yet a fee of $9.00 plus a "handling" fee of $1.99 was added to my order amount. So FREE shipping cost me $10.99. I saw this immediately and called them. After struggling to understand the customer service agent (language barrier), I was told the issue was corrected. I then received an email saying the shipping method was changed to standard shipping but the order amount had no change. I then attempted to do a live chat to address the situation. That resulted in an automatic, robotic response confirming my order. I got NOWHERE with the "live" chat. I called customer service again and after a lengthy time spent speaking with her and being on hold, she refunded the $9.00. When I asked about the $1.99 for handling, she said that was not part of shipping. I think sneaking in a "handling fee" when the customer is told shipping is free is wrong and misleading. I will never order from Fanatics again.