HUHuawei Technologies★★★★★
Dire customer service
While the product works it was fine, but 5 months in the battery was not lasting more than 6hrs and camera quality was poor.
This is where the issues start, Over a year later my phone is still faulty, its been back and forth 5-6 times, its clear the repair center are useless or just a guy in his shed part time.
Clearly do not check if fixed, last time it arrived back its got a new fault, screen goes white and over exposes so now totally useless.
Rung yesterday, as usual the operators are always nice and polite, said to email photos and screen recording of issue.. So messed about to reduce file size and eventually sent, but hours later returned undelivered after multiple attempts.. Seems they don't read emails and inbox full.
At a total loss of what to do, I've spent many many hours on phone, emailing, backing up, reloading, over and over.
Best advice is to avoid, camera is good but seems to go downhill to 1990's quality, then they seem to stall to grind you down and eventually be out of warrenty... Funny as DJI are exactly the same...
2020-12-05
DJDJI★★★★★
DJI no customer relation skills
DJI where do I start, OK there drones are well known and seem to have a huge following but now I really don't understand why.
So my Mavic Air 2, was a good piece of kit although they STILL suffer with unstable connections and rather buggy, same with my Spark, Phantom 3 Advanced, Panton 3 Pro, Mavic Pro.
However I lost my Mavic Air 2 in the sea due to system malfunction, compass failure and restricted speed, long story short, drone was washed up I collected, DJI checked flight details and issued a return label, I returned, to be told it can't be repaired and want £500+ to replace and issue was pilot error... It 100% was not... Customer support is unprofessional, rude and lie through there teeth. Horrible company too interested in only money.
Also have a Osmo 3 which has failed within 60 minutes of use, it creeps all the time, so can't do night shoots. But so worn down I've not even bothered contacting DJI due to previous.
I will never buy anything DJI ever again, if you do you'll be on your own.
2020-12-05Helpful 1
