Beware of Banfield Pet Hospital…
Beware of Banfield Pet Hospital Insurance. We went to Banfield Pet Hospital in Wesley Chapel for years. Took out insurance on all of our pets until the manager at that time left. Things changed after she left so we stopped going & called to cancel the pet insurance this past March. I was assured by someone identifying as Michelle that this was done. I have called 3 diff. times because they are still charging my credit card & will not stop. This past Monday Dec 1st. I called again & was told that they had no record of me calling EVER to cancel. That they could only give me 2 months credit & would cancel any future payments as long as I didn't owe them anything. None of my pets have been there since the first of this year. How can I owe them anything? Not to mention 2 of the pets that they are billing me for are dead. This morning I check on my credit card & guess what.... another charge from Banfield Pet Insurance for dead pets. In calling my credit card for help, it's like talking to a stop sign because customer services are either in India or the Philippines. All they say is they can send a letter of dispute. No one can give me an actually phone number for their headquarters for either Banfield or my credit card to actually talk to a person that has authority able to actually do something about this run around I'm getting from both businesses. I do believe businesses hire these out of country call centers labeled as CUSTOMER SERVICE so they can rip us off. I'm to the point off hiring an attorney I'm so flipping mad. Anyone know of one that does this type of work? BTW.... just wanted to mention.... You know how when you call a business there's a recording saying your call may be recorded for customer service purposes??? In calling Banfield Insurance they say that but when I mentioned to Carlos that I was recording them, I was hung up on. Now why is it ok for them to record the phone caller but not for the caller to record them?