Drones left at DJI store became a…
Drones left at DJI store became a nightmare. I brought 4 DJI drones to their store at the Oakland Place Mall in Guatemala City back on Sept 18, 2025 and it's February 24, 2026 and there is no resolution. I purchased all of these drones in Guatemala. Since then, I now am dealing with 5 or 6 different organizations and spent my countless hours emailing with them. Despite having insane issues, when the NEO 2 came out, I went in to purchase it and get out of there. I noticed when I received the email receipt that they had put a tax ID NIT number in as mine. I don't have one. I am a consumidor final and so I filed a report with the SAT because it's blatant tax fraud in my opinion as well as Dr. Montufar (Attorney and former head of SAT) "They have committed a crime." They are now holding my property but attempted to charge me back in November and conditioned their release on me sign giving up rights. They wrote this to me during an active investigation. I attempted to purchase an Avata 2 at their other location at the MiraFlores Mall and recorded the entire thing on audio. I'm having a conversation with the person running the kiosk and I tell him in Spanish that I'm a tourist and that I don't have an NIT number, as well as saying that I am a CF. I gave him my first name and email address. He went on the computer and tried to sell me the drone. It seems he may have entered in another or the same NIT number that's not mine and when he hit enter, the screen went red. He did this many times. He then switched up and said the system is done because the kiosk is closed, In Guatemala, each business has to have a libros de quejas available (Book of complaints) so along with filing with SAT, I also filed with DIACO (Consumer Protection) as I filled out a complaint at both locations. They are supposed to sign but refused both times which should be an automatic fine. It feels to me that DIACO is more concerned with protecting the company than a foreign tourist consumer. Two or three times recently, they have attempted to get me to change the address on my complaint. That would win the case for the company or delay it extensively. Seems to me they attempted to be sneaky and trick me into doing something good for the company and bad for me. The address I used was the one on my receipt that contained someones NIT # as mine. They apparently told DIACO that they did not exist in Guatemala so I sent them the receipt again with their address where they also have this very small word (null) by the end of address by the word Guatemala. Then, DIACO tried to pressure me into taking a deal which I definitively and unequivocally declined. They decided to strongly suggest I take the deal which is basically get my drones back and sign off. Since I stated again NO, they now have said there is not enough to forward. From my understanding, just for the reason that they refused to sign, they should be automatically receiving a fine. I filed another book entry after they tried to say they are not at the address on my receipt. This time they actually signed and stamped it. I was shocked and recording with audio and video. He then uses his pen to point at a line for me to sign which I did. I don't speak fluent Spanish. I realized a few days later that something seemed off. They had me sign a solution line the same day through deceipt while they had no solution written for me to agree with. This is just the tip of the iceberg and this all ongoing at the moment. There's a lot of other funny stuff going on but I have help and will continue this on principle as there is too much to say in a simple review. It has become a nightmare but I don't cave to bullying and pressure. I'm doing this so that others don't have to go through the same thing. Ya basta! La lucha sigue. The resolutions you've been providing started with pay this and sign this waiver of rights or you're not getting your drones while there's a tax investigation going on and they know it now I've looked the US Embassy into this and I'm looking into the Costa Rican Costa Rica connection too now so I'm gonna start working on there since Guatemala has not been too helpful. It seems like there's a lot of weird stuff going on here I don't owe you anything your company DJI Guatemala put a tax number on my receipt. I don't have a tax number here. I am a CF. Went to another location that you have here in your Flores mall I've got it all on audio where I'm saying in Spanish then I'm a tourist. I don't have an NIT number. I am a CF yet. They still tried to push some sale through but got stopped by red screen because I had already probably because I had already filed a complaint with the SAT here. I told email China support that they weren't being honest with you guys. He didn't want to listen. Maybe DJI GT is hiding it from you. I told your cs rep back in January he should ask. Great job on the two star rating at your new store. CR govt next.