Customer Service and Shipping
Ordered a black tree on a Sunday via the website. During the checkout process, I received a "page error" and it took me back to my shopping cart that still contained my order in it. As I was about to resubmit the order, I (thankfully) received an e-mail from my bank informing me that my payment was transferred to Treetopia. Whoa, I almost bought another one! I immediately emailed Treetopia customer service, informed them of the "page error" and inquired if they received the order (despite no confirmation received on my end). I also included a screenshot of the message proving payment had been provided to them. Within minutes I received an e-mail from customer service, stating they had opened up a "ticket" for their service team to investigate and would get back to me. Honestly, did not have "high hopes". Pleasently surprised, the next morning, I received an e-mail from Treetopia apologizing for the page error and confirming my order was received. They included a copy of the invoice to prove it on their end. A day after that, I received an emial that the tree was ready to be shipped. SO my experience with Treetopia thus far has been nearly great. I cannot fault them for a technology issue. Their customer service was easy, speedy, and productive. Honestly i was surprised and really pleased that i recived resolution so quickly. They did send notice that due to holidays, shipping may be delayed, but we will see. I have not received my tree yet so I cannot comment on the quality of it, but customer service gets a thumbs up from me (Jax, FL) UPDATE: it is now two days later (Tuesday) II received notice from Fed Ex that my tree will be delivered tomorrow. Wow! order on Sunday, receive on Wednesday - again, we'll see if it arrives and what it looks like. I'm still impressed thus far. UPDATE. tree did arrive in Wednesday. It's a gift so have not opened it. I will provide a final update after Christmas. FINAL UPDATE: tree was very nice. I wasn't "blown away" with the quality. The branches were a bit sparce in my opinion. Extended time "fluffing the branches" really helped. Easy to assemble. No issues there. Only true disappoint is the main "trunk" of the tree, all the hinges for the branches and the stand are dark green (not black like the rest of the tree). This is not very noticeable after all branches were fluffed unless you really look closely, but all black would have really been a nice quality detail. Overall, good tree for the price.