Milk Frother Stopped Working
UPDATE 12/22/2020 I received my replacement milk frother yesterday (a different model than the original; N11 was previous model - MK1000 is new model which I received). After my review on Trustpilot, I received an email response from support @ hadineeon.net (note: I contacted using 3 different methods 1) direct email to support @ hadineeon.com - no response 2) phone - never directed to a live agent 3) via their online site and filled out a form; this was the only method in which they responded.) It took numerous back and forth emails with Lisa/support @ hadineeon.net where I basically provided the same answers over and over again. Finally Lisa communicated that a new milk frother would be sent to me free of charge. I used my new milk frother this morning and am happy with the outcome. Even though it was a hassle dealing with their customer service, this company did stand by their warranty. Based on this, I changed my rating from 1 star to 3 star. Crossing my fingers this new model will last longer than one year. Purchased the milk frother Oct 2019 via Amazon. Loved the product until it STOPPED WORKING this past Sunday. This product has a 1 yr and 3 yr warranty so I contacted company using their online support page. I also emailed their support email address and uploaded video of problem: unit stopped working in mid cycle where milk only frothed 1/2 amount and milk never heated up. Then unit stopped working on subsequent try and now power button does not stay ‘on’. I also tried calling their direct customer service line, no live agent comes on and then you get disconnected. So far nobody has connected me. On company website, it mentions a 24hr turn around on issues. Over 48hrs and still no response. Very disappointed.