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Mike lock

United Kingdom

1 Reviews
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1 review

Dubinik

Terrible customer service

I ordered three shirts in size Small. The website provided measurements, but when the shirts arrived they were significantly smaller than described. I contacted the company and supplied photographs clearly showing the discrepancy. I was offered a 50% refund and told I could keep the shirts—but I had no reason to keep items that didn’t fit. I was also told I could return them at my own expense and receive a refund only if they received the items. Another option they gave was to replace two of the shirts, but I would still have to pay the postage. Since the mistake was the company’s, I wasn’t willing to accept any of these solutions. After many emails, I was left with no choice but to dispute the payment with my bank. Lesson learned: don’t buy from companies based in China. I would not recommend dealing with this company.

2025-12-12