Disappointing customer experience with your online payment system
Your online payment system is bad. I tried to renew my car insurance using the renewal invite email which link me to the website, upgraded my plan and got stuck at the payments page. I tried numerous times for the next 1-2 days but problem still persists. I called yuor customer service for support but unable to renew for me over the phone and pointed me back to online renewal, so did not solve the problem. In the end, your customer service rep. had to send me a new application quote email where I had to re-key some of my details again which took a longer process and I hope the T&Cs are the same or better. Strongly need to improve on your IT systems and please find alternative back-up solutions for technical breakdown. Wasted a lot of time just to renew my car insurance which FWD claims to be hassle-free. DISAPPOINTING CUSTOMER EXPERIENCE!