Lost Package / Permenent delivery delay
Purchased a WATCH GT 4 46mm on the 18th of August 2024. The checkout process was smooth and 2 days later they confirmed that the item had been shipped. After 8 days without any tracking updates, I contacted Huawei's support in Portugal to find out what was happening. The advisor had one of the most amateur engagements of all time, promising he would single-handedly solve my problem within 48h. After said timeframe had passed, still no tracking updates with DPD nor any feedback from the agent. Requested some more updates and was promptly ignored. Had to submit a new ticket to get some feedback and the reply was again, disastrous. The same agent informed me that DPD had operational delays and had no EDD for my order. Couldn't provide a clearer answer than this. I'm unaware if the courier has been approached in any way regarding my package. 12 days have passed and still no tracking updates, no relevant information from support and no watch. As someone who works in e-commerce, I know very well that they'll either end up delivering the product after 1 month or refunding me due to the package being lost. Also need to point out that their practice seems to be illegal, going against their own terms and conditions, as no delivery timeframe was provided on checkout or in any order confirmation emails and now I know why. Edit: After 1 month of the order being placed, still no item or money. Customer service has no structure and the agents do what they please, ignoring emails and being condescending with their replies. I had to do a police report and advance with legal actions to get my money back. Huawei's online store in Portugal is basically an online scam.