Very Misleading, Poor Customer Experience and Service
Ordered on February 12th due to "fast shipping" claims and the implications id receive my product in some sort of reasonable time frame. Reached out to support weeks ago, which went unanswered. After tons and tons of clicking around on the site, I finally figured out how to initiate a chat - which is not live. Someone got back to me stating I pre-ordered the product, although there was absolutely zero indication of this. Misleading. Then told that the 60 day guarantee is based on the order date, so I better be diligent if I'd like to cancel. I was offered an alternative product. This whole ordeal is disappointing and I feel severely misled and spent way more than I truly wanted to on this product. I would avoid if they can't be transparent or reasonable. There's no reason why the site STILL does not state the product is not available and allows you to order it with the falsity of "fast shipping". It's been a month and I just found out 4 days ago I "pre ordered" a product that was seemingly available upon order....