Took my money and delivered nothing
I never received my projector. They directed me back to the tracking link which states that the item was delivered with "authority to leave" (which we never authorised). I have doubts about whether this is even a legitimate tracking link because the "view the proof" link goes nowhere and they cannot even provide a valid tracking number or even name the courier company involved. Their tracking link does not seem legitimate so Gretchen Kolder emailed and advised us of a new local tracking number with "Australia Post" but Australia Post has no record of this tracking number. Consequently asked to have this issue referred onto Gretchen Kolder's manager. A Chloe Smith replied and admitted that she does not know which company was responsible for the delivery writing "while we are not able to confirm the local courier that picks up your parcel, we can see that Australia Line (it could be referring to any of your local carriers) is the last mile delivery service". So basically the tracking number they tried to fob me off with is useless. Both Gretchen and Chloe tried to suggest that it could have been a neighbour, it could have been theft or it could have been the delivery company. At no point did they themselves take responsibility for this issue or offer to liaise with the courier company. Chloe then refused to provide a replacement or a refund stating that because they provide free delivery they cannot afford to pay for insurance. Unfortunately this is never made explicit to the customer at the time of order and I feel this is quite deceitful. I feel that most people would be happy to pay for delivery with insurance. I also feel that they would think twice if the omission of insurance was made explicit at the time of order. If this were my company I'd simply provide a customer with a refund or replacement in this circumstance as the customer is at no fault. GalaxyCove will say that it is an issue with the delivery company but I feel that most people will agree that this is the reasonable thing for the company sending the product to do. Personally, this is more about the principle rather that the refund as at the end of the day it's not a lot of money for me and I was just going to let them get away with it. However for others this may not be the case and I hope that they will read this review and make a bit more of an informed decision about whether or not to trust this company with their hard earned money. Reading through other reviews and social media feeds I see that GalaxyCove is very quick to reply to bad reviews. I would respectfully ask GalaxyCove not to respond to this review publicly. If you would like to try to sort the issue out a second time then my order number is C38796. You have my details and can sort this out directly with me. I will of course come back here and provide a glowing update of how expeditiously you sorted this out. But please do spare me one of your banal public platitudes...this review is not for you, it is for your future unsuspecting victims.