Difficulty getting a pass on arrival…
Difficulty getting a pass on arrival and issues with the condo were sent at 8 the morning after arrival, by text and email. No response so I had to call in around 1 a was told the office was Busy, probably had not seen my communication yet. They would be addressed right away. No response till I texted again at 4:13 pm. Issue was not resolved with the pass till the last day. Issues with the condo never mentioned or resolved, poor to no communication offered by staff at FVH. Certainly not proactively attempting to care for customers issues, Appeared to be a “if we ignore it, it will go away” situation. A partial refund was offered, which is appreciated, but would have rather paid full price and had a problem free experience. When issues do arrive, they should be addressed immediately, not waiting for 8 hours to get a response after having contacted you 4 times.