AI created issues, duplication, and 48 hour waits are not good.
Booking site that opens new tabs every step, confused the booking entirely after a long day's night. trip.com website bookings for accommodation gave me hotels in different cities on the same night with the same guest. If trip.com insist on using AI but it cannot check and inform customer about duplicates or other simple issues? Using a web browser with trip.com web address would seem logical, but it is pretty confused by trip.com's use of AI. The customer service agent I finally managed to connect to asked repeatedly if I made the booking, which means this is a consistent issue for trip.com's A.I. Cancellation or modification is a nightmare like customer service's telephony and 48 hour waits for anything other than taking your money. Very hit or miss.