TERRIBLE Customer Service
I tried to cancel an order within 10 minutes of placing it. I finally got a response from them after days, in which they told me they could not cancel because it was shipped immediately. I was instructed to return the item upon receipt. When I submitted my return claim, I was charged a high shipping return fee. I reached out to explain that I tried to cancel immediately and they informed me that the fees are due to my order being custom made and the production required to make it (note, its a basic canvas). They went from "cannot cancel because it ships immediately to high costs because custom order." It doesn't make sense. Every time I try to contact them I do not get a response for days upon days.