Got My Items But Longer Than What Website Said
I placed my Powerblocks order on January 4 and it shipped on February 15. The website indicated that the lead time would be 15 to 20 days. Due to the pandemic, I expected it to be on the longer end of that range. I sent a follow up email on January 28 as I received no update on the order. They did respond promptly (same day) to let me know that the website did indicate there would be a lead time of up to 20 days because of the pandemic. No other communications but received the shipping confirmation on February 15. At the end of the day, I paid for and received the items in good order, albeit much later than their website indicated. They did not issue any communications about the status of my order even though the lead time was longer than what the website indicated. Because the lead times and what that actually means is, in my opinion, misleading. The company should do a much better job at being transparent about what this ordering process will be like for their clients. It certainly seems like they do not have the products in stock at all times and will oversell the items so there is a wait list (and you pay to be on that list). Some will be happy to reserve a spot on the list and others will go elsewhere, but being transparent about this or whatever process they are using is just good ethical business practice. I am glad I got my order but would be a bit hesitant in using this company again because of what I experienced. If you choose to go this route, please make sure to retain all documentation/communications and to ask questions about what lead times, ordering process means before you order.