Bad customer service, hostile company
I bought my Note Air 2 from Boox in December 2022. I have been using it since consistently, and have no major grievances with the tablet. However, the condition of the stylus that came with it has been deteriorating incredibly fast, and between today and yesterday, large pieces of it have broken off the tip, leaving the grip unmanageable. I contacted customer support, reiterating that this was through nothing more than regular use and that it is within the first 2 years of purchase, and they have refused a replacement citing "angle and pressure" as possible reasons for this. Clearly, the reason for this is faulty, cheap manufacturing. For a £500 purchase, a buyer should expect top quality, not an accessory that literally falls apart in my hands as I write, not even a year and a half into its life-cycle. Incredibly disappointing that yet another company is making their items so cheaply that they don't last, forcing the customer to buy a replacement themselves. I would advise against buying with them, or buy your stylus from somewhere else.