Great watch ... if it worked
In September I placed an order for a Squale 20atmos 1545 heritage ceramic from Gnomon. Transaction simple, delivery fantastic within 4 days . Product ... well this is where the problem started. The watch looked beautiful, but it wouldn’t work. I contacted Gnomon & told them about the issue, they replied a day later advising that I wind the watch. To which I replied I have & still it won’t work. They then asked me to do it again , and watch for a day or so to see how it keeps time. I was beginning to get annoyed at this point. How do they expect a watch to activate when the movement is not working ?. To actually send back it would have cost me the price of return shipping & plus the insurance fee to cover it getting back to them . Anyway I then found another customer with the same watch had exactly the same issue as myself. I was going to be out of pocket , Gnomon claim to check the timepieces before shipping . If they had they would have seen the movement was so badly broken that nearly all the gears had to be replaced , my grievance with them is that if they had checked the watch as they claim , this would have all been avoided . As a business you don’t lay false claims to your customers. I wish they didn’t have exclusive rights as AD for the 1545 range . The 1545 range is quite extensive & they are great looking watches. I got the watch repaired here in the UK at quite a cost . The watch is performing great , but unfortunately my faith & trust in Gnomon is tarnished