Anime-mazing Deals and Anime-mazing Staff
-PROS- Overall Rightstuf is amazing (or, anime-zing) when it comes to finding good deals. From what I've seen, when it comes to manga, anime, and merch, Righstuf has the better (and more frequent) deals and a wider selection. I also like that they still sell some of the older stuff. Sales are frequent for all types of items. Their packing is phenomenal, the boxes are quite sturdy and my items have always been securely wrapped. Shipping is fast too (ya know, minus COVID hitting all aspects of delivery right now). The few times I have talked to customer service have been fine as well; they were friendly and worked with whenever I had a problem. -CONS- I do have some minor issues. Preorders: The preorder cutoffs aren't always listed, so I never really know when is the last day to preorder an item; sometimes I can order up to the week before, sometimes the cutoff is two or three months prior. I wish that was more consistent. I do find though, that compared to others (like Crunchyroll for example) Rightstuf has a longer preorder period in general. Fees: Another thing is they raised the price limit for free shipping and to use Sezzle as a payment method. For Sezzle, it used to be lower than $150 and the price suddenly increased to $150. Shipping used to be $50, although this might be COVID related. I didn't really see any notice about either of those price increases, so it was kind of surprising, especially since I don't often get $75 worth of items regularly and especially not $150. Figures: While most anime and manga products are priced quite cheap, figures tend to be pricier than other places, and they aren't eligible for free shipping or discount offers (EDIT: To clarify, I mean you can't use coupons or discounts codes like you can for other items. They do however, run different sales for figures, although I don't always find them to be a better deal compared to other places). -SUMMARY- Despite some communication things that could be clearer on their website, you can't go wrong with Rightstuf. I try to go to their con panels whenever I'm at a convention and I think the staff genuinely cares about sharing anime and providing quality service. Right now, I get it's hard for everyone with COVID and all, but despite that, I think Rightstuf is still doing great.