HORRIBLE SERVICE AND PRODUCT
To start off my experience with pinalloy I received a set of damaged mirror caps, but surprisingly when I emailed with pictures showing damage they very quickly sent another set to replace the damaged ones which was amazing. This all happened in April of 2019, fast forward to February of 2020 I start to notice that my mirror caps are breaking down and getting damaged. For my job I constantly fly to another part of the state I’m in so my car is always parked in a garage with no sun exposure and has always had a car cover on it, my car is lucky to be driven more than 7000km’s a year So to see the mirror caps breakdown is quite strange as I do so much to protect the car whilst I’m home and away. I emailed pinalloy in February and I received no reply so I messaged the Facebook page but again no reply, I messaged one more time in February, another in April and then finally in December but again they have not replied to any of these messages. I decided to reach out to their Instagram page in October but again no reply. So after emailing, messaging on social media and waiting almost a year for a reply I decided to leave a negative review in December 2020 but surprisingly they responded to that negative review by deleting it and have still not reaching out to me. So as a last resort I’ve decided to leave a review on here as well as a google. Please avoid dealing with this company as they have 0 respect for their customers and have the worst customer service I have ever experienced.