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Julie Dotson Mehra

United States

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1 review

Gracepromdress

DO NOT ORDER FROM HERE! SCAM!

Do not order from gracepromdress.com! We ordered 3 dresses and when the package arrived only 1 of the 3 dresses was received. The dress that was received was not the same as the dress presented online as the size, the color and the details were different. Also, the dress was of extremely low quality and no tags. When I tried to call the number on their website, I received a voicemail. Looking them up on Facebook, a different phone number is given and same thing when I tried to call. Also, on Facebook, you can see no comments. Assuming this is due to them not wanting anyone to be able to see any negative comments. I did send them an email and surprisingly, they did reply but did not address the fact that we did not receive 2 dresses. You could tell the email was a scripted email to address return requests. They claimed their lease for their return warehouse has expired and that we would have to ship a return ourselves to an address in China and to be sure to send them the tracking number as they cannot process refund if items are lost. They also offered an option of a 30% refund if we keep the items (only possible to keep 1 if we only received 1 of 3). This company is definitely a scam! I have filed a dispute with my credit card company. Hopefully, you have read this review and do not order from them!

2024-05-08