Avoid. Terrible customer service and communication
I ordered two tablets on 22nd December, which were sent by DHL and were not received. I spoke to huawei who couldn't possibly have been any more unhelpful if they had tried. I was told to chase up DHL myself and provide proof that I hadn't received the items. Surely its their job to do this, I ordered from them, not DHL? Anyway as I said I received very little communication or help from huawei, DHL are insisting it was received so I've had them harassing me over the phone, they actually sent the delivery driver who claims he delivered my parcel back to my door to challenge me! I am now sitting in my house scared that this man knows where I live and that I've somehow landed him in trouble. Huawei sent me an email the other day saying a replacement has been approved. I wasn't sure what this was so I spoke on live chat to Brandon, who was able to confirm to me that I would be receiving another order. Not the friendliest person. Today after receiving an email from DHL telling me the courier would be back out to speak to me, I contacted huawei again to let them know I just want a refund now as its been 20 days since I ordered and I have had far too much stress and anxiety over this issue. I was once again greeted by Brandon, who spoke to me the way I'd imagine a teenage boy to speak to his parents. He was patronising, rude and not helpful at all. I was told to await my delivery then contact them for a return. Whether I even receive my replacement is also a question, but these items were bought as a Christmas present, they weren't cheap and not only am I not being compensated, I'm being made to feel like a nuisance because I'm the only person trying to actually solve this problem! I will never order from here again, nor buy any of their products.