I paid to see a provider at 9am and provider never showed …
I paid to see a provider at 9am today and I've been a loyal customer for years. I clocked out of work and sat in my car at 8:58, logged in for my appointment and sat in the virtual waiting area until 9:45 a.m. I lost so many tips during that time. I reached out to them and let them know provider never showed up. Shortly after they sent my card, without seeing a provider. I asked for at least a partial refund but they replied the provider did show and she sent over my card. In Virginia im at least supposed to see a provider virtually to get my card. They said the provider saw me. I took screenshot s at different times to show I was in the waiting area. They responded after review they can't issue any type of refund.