I purchased a Roborock Q Revo for €550
I purchased a Roborock Q Revo for €550, believing I was buying a premium product from a reliable brand. Unfortunately, the reality has been very different. Just three months after the warranty expired (the device is only 2 years and 3 months old), the water system has already failed. After contacting customer support, they confirmed that the device needs to be repaired, but because the warranty has “expired,” they offer absolutely no goodwill. Their so-called “gesture of goodwill”? A €20 to €30 discount on the purchase of a new model. It is truly outrageous to treat a loyal customer this way — someone who is essentially forced to throw €550 in the trash due to a defective pump — and then offer less than a 5% discount on another expensive device. This shows zero respect for consumers and makes it clear that Roborock products have a very short lifespan. If you’re looking for a robot vacuum that lasts longer than two years and a customer service team that actually looks for real solutions, do not buy Roborock. Never again for me.