We are first time customers at Pet…
We are first time customers at Pet Paradise and had a great experience! We were missing some vaccination information and they were able to contact our vet and get all of the records with no issues. I loved that they called after we were home to check in on the pups. My only feedback is the description/pricing for some of the services is misleading and I wish I would have had more information. For example, for the grooming services, I had no idea that a "go home bath" was going to be $45-$50. Maybe I missed that in the price breakdown but the whole booking site was so difficult to use that I was not sure what the pricing was for each service. And on that note, I paid for extra play time but did not know that other dogs would be bringing in their own toys and I had put that one of my dogs has toy guarding tendencies so then he had individual play time instead of group play time. I was completely fine from a safety perspective to take my dog out of that situation, but I wish I would have known that toys were involved in play time so that I would not have expected my dog to play with others. Overall, good experience and will go back but I am going to confirm all of the pricing next time.