Poor Customer Service and Poor Customer Communications
After waiting for it to get back in stock, I ordered a Steinhart Ocean 39 Green from Gnomon Watches online because I wanted a nice daily dive watch to wear in place of my Submariner. Thru my research, Steinhart had great reviews on quality for the price of the watch so I took a chance. When the watch arrived, I saw that it definitely looked and felt premium right out of the box. Upon close visual inspection, I noticed two very small dot defects on the bezel insert. Under certain lighting angles, you can see one of the defects with the naked eye. I took pictures of the defects, and sent them to Gnomon to let them know about it. I also noticed that the watch was running 10 seconds fast per day. I let them know about that as well in my email to customer service. They responded within 48 hours to me by email and here is the response - " The watch is powered by a Sellita SW200 movement, with an expected accuracy of approximately up to ±20 seconds per day according to the movement specifications. Any variation within this range is considered normal. Regarding the spot on the bezel, you may try gently removing it using a toothpick to see if it can be cleared." After looking up the specifications on the movement of the watch, I discovered that they are correct and that it is within tolerance variations. I guess I just expected more from a modern swiss movement in 2026. However, the response for the bezel defects was severely lacking. Really?? Take a tooth pic and try to clean it?? Not, we are so sorry about this, we will send you a replacement and we will send you a shipping label so you can ship that one back to us, or please take it to this service center and we will have it changed out for you. If I purchase a brand new $600 watch and right out of the box it has small defects, am I being too critical or should I expect better quality and better service on this purchase? I don't think I am out of line here. Just beware when you purchase from a overseas seller, the level of service you will encounter may not be what you are expecting. Overall, I love the watch and it is gorgeous. Despite the small issues, it is a great value for the price point. Service is not a strong point with Gnomon Watches.