Misrepresented advertising and false contact information
I ordered what appeared to be a very pretty Christmas ornament of a white poodle sleeping. I paid a lot for this: $17.95, but thought to splurge this one time. What I received is a 3" printed picture of a white poodle pasted on one side of a flat piece of plastic, worth less than $1.25 in any store. It does not at all resemble the 3 dimensional ornaments on their site. It's just a slightly blurry printed picture. I wrote to the company within 3 days of recieving this item to request a return and refund for this ornament, but received back an email (in Chinese; I had to google translate it) basically saying to check for the correct email address; this one is wrong. Since I got the email address from their website, there is no other way for me to contact them for a refund for this WAY overpriced cheaply made item. PLUS I had to pay $7.00 for shipping this tiny thing on top of the original price. I would not recommend shopping at this store.