Strange upselling
Strange upselling When I signed up for rev.com's basic plan for myself and a colleague, I thought I was able to access 2400 minutes of AI transcription per month between the two of us. While that is true, in the fine print of the contract I agreed to (not on the overall description of the plan on the website), I was apparently told that I can only use their transcription editor on the rev.com platform for the first 90 minutes of any meeting. Strangely, for my plan, the platform does generate a complete transcript of any recording. So, I can download the transcript and then edit it in Word or upload the transcript into another AI platform to do editing or analysis. So why have this very strange limit which is only going to encourage me to go off their platform? Apparently, Rev.com has discontinued the current account plan tier I am on in favor for a pricier one. Again, if you look at the parameters of the next priced tier, it doesn't say anything about a per meeting transcription editor limit on the website (though, again, it might be in some fine print somewhere.) In asking customer service about this, I wasn't given rapid answers in a way that would make me confident given the prior bait and switch (though perhaps covered up by a fig leaf somewhere in an agreement I signed) I had experienced. While the transcription service itself is good, and I appreciate the security features of rev.com, this pettiness and lack of transparency (would it have been so hard to put a line on the webpage explaining limits to the transcription editor?) make me question the commitment they have to their customers.