Find another vendor
I am very disappointed with my experience with Ali Grace Hair. I was looking to switch from my normal hair vendor, which was Luvmehair, because they were pretty expensive. I saw some good reviews for AliGraceHair and after a bit of research I figured I’d give it a shot. I ordered a 16” water wave 150% density lace front wig from them. My order was placed Dec 2 so that I’d have the wig for an event on Dec 23rd. I received an email from the company with a shipping number and thought everything was fine from there on. Two and a half weeks pass and I do not receive my package so I look to check the shipping and my shipping number isn’t even for my package. It was for a package being sent to a whole other country. So I email the company and ask for an update/correct shipping number. They reply back saying the package hasn’t been shipped yet and I was upset but it’s whatever. I requested to cancel the order and have a refund and the next day they reply saying they sent the package out an hour ago. They completely ignored my request to cancel the order and refund my money and sent the wig anyways. Well the package didn’t arrive in time (obviously) and when I returned home and actually received the package, it was poorly packaged. The inside of the bag was a bit moist from the snow and the package seemed to be thrown together in a hurry. The knots didn’t look bleached like the description said it would be and if we count the very frayed ends of the wig then we might just get 16” of hair. Although Luvmehair was expensive, I would much rather pay that money for good customer service and a great wig. Never ordering from Ali Grace Hair again.