India
Giving 1 star for the Audit report itself, but the restrictions on number of pages and then the icing on the cake which is their horrible customer service attitude, specially "Anna" whose elitist behaviour just turned off their product completely.
Their Site Audit tool doesn't work half the time, gives inconsistent reports and results. Their team is absolutely unhelpful with a highly elitist attitude as if they are doing me a favor my letting me use their platform. For the price they charge you would think that they would provide a more robust solution as well as support. Site Audit isn't made well enough to even scan a shopify site properly, who would have that in 2025 AHREFs doesn't give two hoots about the largest ecommerce solution provider out there.
Their Site Audit tool doesn't work half the time, gives inconsistent reports and results. Their team is absolutely unhelpful with a highly elitist attitude as if they are doing me a favor my letting me use their platform. For the price they charge you would think that they would provide a more robust solution as well as support. Site Audit isn't made well enough to even scan a shopify site properly, who would have that in 2025 AHREFs doesn't give two hoots about the largest ecommerce solution provider out there.
While there are some policies with which I have disagreed in the past, overall they make it up with great customer support which always answers within hours and resolves issues ASAP. Services itself are great. While the pricing could be a bit lower I feel, if you price your own services right to your clients then its all good. I don't feel any negatives deserves for starts to be reduced hence 5/5 from my side as my overall experience is net positive.