I had an outstanding experience with Kidus
I had an outstanding experience with ClassPass customer support. I originally signed up for a free trial with every intention of beginning my fitness journey, but shortly afterward I had to start physical therapy for a knee injury. Between recovery, work, and family responsibilities, I never had the opportunity to use my membership, and before I realized it, several months had passed. I reached out to explain my situation, not knowing what to expect. To my surprise, the support team was incredibly understanding, compassionate, and willing to help. I truly appreciate the kindness and professionalism they showed throughout the process. It's refreshing to see a company that genuinely listens to its customers and is willing to work with them. Thank you, ClassPass, for giving me a second chance. I'm excited to finally begin my fitness journey and make the most of my membership!