Was a loyal customer but no longer :(
Final edit: their answer was to delete my account and cancel my order. After supporting them and spending tons of money over many years, this is how this company repays my loyalty, don’t waste your time or money. Was a loyal customer but no longer :( I have spent 1000s on their site, especially before they raised the free shipping threshold by 50%! It used to be easy to get 50$ worth of items and check out. Now you need to get 75$ For free shipping, but most stuff is “no in stock, expecting restock”. So for Christmas I made a huge order, enough to to qualify for free shipping many times over. Christmas came and went and I had not even a tracking number. I contacted and was told “your order contained out of stock items so we won’t ship any of it until it’s all in stock”. It’s been a month. They want ME to pay separate shipping fee to ship part of the order, even though I could have ordered 2 orders that both qualified for free shipping. The customer service wasn’t helpful and was quite rude “well then why didn’t you make two orders?”. And “we sometimes ship partial orders, but it’s at our discretion”. Thanks! Now I know you didn’t do it because you just didn’t want to. I won’t be spending my money here any more. Edit: I went back and forth with this company’s complaint dept 3 times on this matter and still have no resolution. I was told that even if I placed two ordered I would have to wait for items to be come in for both orders to ship, which I thought was ludicrous! I understand how hard this time has been on small business, I run one myself, but if a customer wants their in stock items then you say “ok sure, we will ship them” or at least “I understand, if you pay the shipping cost on the partial then we will get it right out”. Instead it’s “nope” and closed my case- 3 times now. Bad customer service, bad business.