THE WORST RENTAL COMPANY
Where do I start... Pre-trip we were sent numerous rude and unhelpful emails when asked how best to get to the villa from the airport (as there is no direct transfer from Girona). 48 hours prior to arriving we received an extra £200 bill to rent towels and bed sheets which we had no choice in paying. This shows the level of care this company provides to its guests... absolutely zero. We thought it couldn't get any worse but it did. On arrival we were promised a tour of the property to give us information about a/c, wifi etc but it was nothing of the sort. A rude woman met us who spoke very little English (we couldn't understand her) and demanded a 1000 euro deposit. This significant sum was unlawfully never returned to us. We cared for the property and cleaned it on departure however the company withheld our deposit on unjust reasoning. We were provided with 'photo evidence' which included dirty towels as the most significant damage!! We followed up politely asking for more evidence and if no evidence could be provided our money should be returned. We eventually received a follow up email that was extremely rude and incoherent and our email was blocked once we threatened legal action. So, whatever quote your booking is, remember to add 1000euros on due to their company policy of 'retain the guests deposit at all costs'!!! In all my years travelling I have never experienced a holiday and rental company like this one. Avoid at all costs.