Moved the existing backup download feature under the paywall
I joined them 5-6 months ago, hearing good things about them. I signed up for their Pro plan paying $15 a month. It was all good, support and features both. They delivered what they let me test during trials. Things changed when they grew and started adding new features. They introduced a new backup pro plan with more advanced features, for which they are charging for it $1/web app/month. I had no problem, it takes effort to develop new features and they are rightful in charging for any new feature. The problem arose when I came to know that they had removed the existing feature from the current basic backup plan and added it to its pro plan. And to my surprise, the feature they made paid is essential and necessary for everyone. It's downloading the file and database that you have taken backup. Really? You can make backups, you can restore it for free, but you can not download it?? Why? And it was earlier present and then you moved it to pro plan just to make sure people pay you? When I joined earlier, it was one of the major features for which I subscribed. I don't think it's ethical to remove the existing feature and add it to the paywall. I don't recommend them, highly unprofessional approach.