If I could give them negative stars I…
If I could give them negative stars I would. I attempted to cancel my subscription months ago thru email. They STILL charged me! I repeatedly emailed them asking them to please not send the box, They're still sending it, still charging me. I asked them if I could return the box once it arrives and I was informed that was against their policy. What a joke for a company. The only refund they allotted me was for the SECOND $40 app fee. They didn't even refund the first one even tho I had no clue in the world there was even an app!!! In response to their response: I HAVE EMAILED YOU. ABOUT 20X. The last thing that I heard was that you were having a senior specialist review my account. That was over a week ago. Nothing. No refund, no response NOTHING. It's pretty sad when I literally have to get my brother in law involved who is a consumer protection lawyer and inform him that he may need to take this a step further if I be don't get refunded. So do you not see how many negative reviews you all have regarding this "subscription" service? How absolutely crooked it is that you're charging people two different fees, in two different areas, and you don't OUTWARDLY the them about it? You HIDE it in the small print? You truly don't see how shady that is? Or do you just not care because y'all are getting extra money this way?!?!? I am horribly disgusted that I ever got wrapped up with a company like this. If people aren't satisfied REFUND THEM. WHEN THEY EMAIL YOU ASKING YOU TO CANCEL THEIR SUBSCRIPTION, JUST CANCEL IT! Be decent people. It's really not that hard.