Avoid these con artists, rubish products & service
DO NOT USE THIS COMPANY! I ordered quite a few different products through this company and when they arrived the quality was terrible. I purchased the more expensive versions that were supposed be crease-free and they had deep creases making them unusable. In addition, the printing was pixelated so could never be used for photo shoots. This company pretends to be UK based but it is NOT!!! It is in China, so I also got a customs bill for around 23 pounds that I was not expecting. I complained and requested a refund and Buy Backdrops refused to do anything so I had to escalate the claim via PayPal. PayPal eventually agreed a refund would be issued if I returned the backdrops, which I did following all the guidelines and uploaded documents proving this to PayPal as requested. The postage fee was over £50 but I decided it was better than losing all the money and get some back. I was WRONG! Buy backdrops refused to accept delivery of the package and refused to provide customs documents. Therefore customs destroyed the package. I contact buy backdrops forwarding them the information from the delivery company and asked them why they refused to accept delivery and they pretended they knew nothing about it and denied this even though I attached proof to the email. I informed PayPal and said I have proof from the carrier however my claim was denied because they said they only paid out if the package was returned. What a joke! PayPal don't support their customers instead they support con artists. Not only are the products and services provide by Buy Backdrops crap, they also made me spend an extra £50 returning goods they had no intention of accepting! Bringing the total money I have lost to over £200! Do not trust this company!