Repeat customer here
I've used S&T for subscription boxes and ordinary purchases since 2017. I've always found customer service to be helpful and friendly, and I realize that because they are located nearly 10,000 miles from my home, there are sometimes difficulties in communication and shipping. When there has been a problem, I've always received a courteous and timely (within 3 days, outside of holidays and weekends) response. Their products are adorable, and I'm so pleased to find official Disney-related items here. If I wanted cheap products based on stolen copyrighted material, there are other places to shop on the internet. This isn't it. Blaming the company for things beyond their control, such as shipping difficulties, holiday closures, country taxes and duties, pandemic disruptions, and user error is absurd. For problems such as an item missing from a box or a material that spilled during shipping, I've found that S&T make every effort to remedy the situation, which is reasonable. I intend to remain a Sophie & Toffee customer for as long as they produce the items I enjoy using so very much.