They don't care about you.
The nurse practitioner who saw me for a sinus infection was fine, but I told her if the antibiotic she prescribed didn't work, could I call and get a new antibiotic prescribed. I said this to her around 3 times, at least, and she said yes, you can call. So the office, and how this BetterMed in Fredericksburg on Plan Road operates, is what is getting the one-star. The meds didn't work, and I was suffering worse than when I started, but it was impossible to speak to anyone at the office. They either didn't answer the phone, or when I got a message through to them through a main office for BetterMed, they never called me. I was ignored, and this is my health we are talking about. I do not therefore consider them a viable place to go when you are sick. Find somewhere else.