SYSymphonic★★★★★
Our little family run record label has…
Our little family run record label has been with a Symphonic partner plan for about two years and I must say, they are the best distributor I have used. If you're looking to set up like a label and actually have the tools and the analytics to your disposal, there is no better distributor. Symphonic gives you every tool you could possibly need. I am the acting manager of my daughter Arianna, and I have to say symphonic is by far the best resource. I just hope these marketing drivers and editorial submissions are being applied the way we are led to believe. Also, being from Canada, I was really enjoying tagging Symphonic Canada on Instagram and having them correspond and interact… we tag Symphonic on every platform for my daughter as much as possible. We miss the social interaction with Symphonic Canada. As Symphonic Canada on Instagram seems to be no longer.
When it comes to workshops, best practices, and Customer Service… Symphonic is the leader from what I have seen. They do it all. And after using the resources they provide you as preferred marketing partners they work with.… That's all we use and we have constructed our entire marketing plan using nothing but their resources so falling into best practices is an easy thing to accomplish. Take advantage of the analytics that they provide you with there really is nothing better.
Using the resources of Symphonic, we have been able to assemble a small team of marketing people we work with on a regular basis and it has been fantastic. Top-notch customer service with them as well. Special shout out to Vanessa Schiano who has been amazing to deal with on the video distribution side.
We definitely have a great deal of pride being involved with Symphonic.
2026-03-11
SOSongtools★★★★★
Many good reviews for this company and…
** Update to my review and Danny has fixed everything for me as expected. I have changed my rating to five star. This company has proved to be as great as I always thought. Bad timing with the Christmas holidays and me getting locked out… Danny fixed everything!
***
Many good reviews for this company and to be honest that would've been me one month ago as well. I'm not sure if anyone else has experienced technical difficulties with them, but sadly this company and the customer service has been overtaken by AI although the AI component they use is very accurate and realistic with the responses sounding so much like a real person… the reality is, they don't have answers to all the questions and to speak to a human that can actually help you is next to impossible. I have dealt with Danny in the past. I have been using them for years for my daughter. I like the company, I've even had a campaign running while we've taken some time off… and now that we are picking it up again, I cannot log into the desktop version of this website. Nor can I renew and reset my password it's just not sending me anything and the mobile version is full of glitches I cannot launch a new campaign, I can't manage the existing campaigns… I contact the support and all I get is AI cookie cutter repeated responses telling me to contact the support it's actually ridiculous. I'm about to block them on my visa and just stop using them altogether.
This service is great until you encounter a problem and you get stuck in a world of AI. It's a nightmare.
2026-01-01
OMOmari MC★★★★★
I have written positively about Omari…
I have written positively about Omari in the past. I have been an avid supporter of this company. We run a family record label. I have used multiple services over the years, ranging from Instagram advertising to build an account, YouTube marketing, Spotify campaigns and many of them… I would even take a wild guess and estimate I’m in the top 25% of customers with my ad spend and loyalty to this company over the years. However, over the past year, we have had some issues. I’ve tried to restart an Instagram awareness, advertising campaign and very bad communication with the customer service person I was talking to prevented this from going through plus, I never received adequate follow up from the person or even the company itself for that matter as I tried to follow up with them, but I was not able to get started. That was very surprising and a direct result of poor customer service.
So I’ve been getting emails promoting their new service recordlabel.ai playlist IQ or whatever it’s called. It’s supposed to be some revolutionary pitching tool to connect artists with playlist curators. I purchased credits three weeks ago and I have not been able to use anything and nobody is helping me or doing anything about this and it’s absolutely absurd! This system is not good at all. The search function does not accept proper artist name searches that might possibly have two initials and a full name…. And it also doesn’t accept a song title that might possibly have the word “the” and this is very frustrating. I voiced my concerns to customer service and I finally got a response from someone that said I just need to copy and paste the link to the actual song which I also did and it also didn’t accept that method either. I have continued to email customer service and they assured me it is now an iPhone glitch that was fixed and still nothing is working as I am using my iPhone.
This company is not as good as it once was, and I have lost my confidence in them. I’m extremely frustrated and I sent them advanced notice saying that I don’t want to have to review my very bad experience… And still nobody has done anything to help me and all I’m trying to be is a customer. I’m not looking for anything special. This is a sign of a company that is losing its touch with its customer base. It’s unfortunate that this is happening. Nobody is helping me properly, they are content with me having spent my money and losing my money, and quite frankly, my Customer Service emails have been basically ignored. Omari mc is going downhill.
2025-02-21
