Data roaming
Hi everyone, I purchased a ulefone armour 8 pro a couple of year back for it's robust and waterproof properties. However being a frequent traveler to the continent fishing it soon became clear on the first trip there was a problem with the data roaming. Luckily I had my old Samsung in the glove box which I had to use the hotspot from so I could navigate using maps. ULEFONE AND ALI EXPRESS REFUSED TO ACKNOWLEDGE THE PROBLEM! Or even reply to me after sending some settings and a YouTube video which did nothing (it was just how to change the APN which I'd already told them wasn't the problem). Seen as I loved the fine so much however I foolishly purchased another when my charger port failed in the hope it wasn't a problem throughout their range. I was wrong and in January this year I purchased the armour 18. Immediately after arriving in Calais my data shut straight off the Google page stating 'turn on data roaming' was once again ruining my trip and the reliance on my old Samsung was again to save the situation. I arrived back to the UK in mid June and haven't managed to get even a reply email from neither Ali Express or from Ulefone. This has now enraged me and is probably the reason why we don't see these in the high streets of the UK. Because their refusal to even engage in conversation with a loyal customer to resolve what is probably a simple fix to the company but impossible to anyone else. Such a shame for such a brilliant product/company to be fundamentally floored and refusing to acknowledge any problems