Disgusted and Disgusting
My conversation regarding wanting a refund, they clearly don't care about their customers and the smell of their products! This is a gift and I'm going to put it together and the nasty smells still be there. To Whom It May Concern, I would like to return my purchase for the Order# listed above. I unpacked the item, and it has a horrible musty and moldy smell. I have let the item sit out for 2 days hoping the smell would go away but it's still just as bad. I understand the refund policy and have all the original packaging the item came in. If you could please advise on the next step to get this item sent back. Thank you We are truly sorry to hear the item has an unpleasant moldy smell, and we apologize for the inconvenience this has brought you. Shipping the purse back to our warehouse in China involves expensive international shipping fees. To spare you from the high freight cost and complicated return procedures, we are able to offer a $15 partial refund as compensation if you are willing to keep the item. Here are some practical tips to reduce the odor of leather goods for your reference: 1. Place the purse in a cool, well-ventilated area away from direct sunlight. Direct sunshine will damage the leather and cause cracking or discoloration. 2. You can put silica gel desiccant packets or activated carbon sachets inside the purse to absorb dampness and odors. Leave them inside for several days. 3. Wipe the surface gently with a slightly damp soft cloth, then fully air-dry it naturally. Do not soak the leather. 4. Avoid using strong perfume, alcohol or disinfectant spray directly on the item, as these chemicals may ruin the leather surface. It may take several days of continuous ventilation for the smell to fade gradually. Please let us know if you would like to accept this solution. Kind regards, Cathy | POPSEWING® Support Team