Very slow, customer service not great
I ordered the Adjustable Dumbell 2.0 December 4. When I placed my order, the website said it was in stock and expected shipping was 2-3 weeks. After I checked out, I got a message about delays but that the estimated shipping was 3-4 weeks. The dumbbells arrived 7 weeks after I ordered them. I contacted customer service a few times before they arrived, and all they did was assure me they would arrive and make promises that were not met. Once they arrived, one of the plastic bases was broken. The base is 100% required for full functioning of the product (the weights will not come off without the piece that broke in shipping). Again, I contacted them expressing my disappointment. They assured me they’d send me a new base, and estimated 2-3 weeks. It’s been 2 weeks and I haven’t even gotten shipping notification. The one dumbell that works is nice. But I’m super frustrated with the whole experience.