POOR CUSTOMER SERVICE
I ONLY BOUGHT A NEW AUTEL MX808S IN APRIL 2024 WHICH IS NEARLY IDENTICAL TO THE MK808 AS I BOUGHT THAT ONE IN JANUARY 2021 - I ONLY USED IT ABOUT 50 TIMES AT MOST WORKING ON MY OWN CAR AND FAMILY MEMBERS - EACH TIME I TURNED IT ON IT WOULD HAVE ONE OR TWO BLACK LINES APPEAR ON THE SCREEN - WHEN IT CAME TO UPDATING IT LAST YEAR 2023 - IT COST ME £129 FROM A WEBSITE IN AMERICA AS I WAS TOLD THAT THE MK808 IS FOR USE IN CHINA AND NORTH AMERICA ** NOT THE UK MARKET ** IN FEBUARY 2024 I WENTTO UPDATE MY SUBSCRIPTION ONLY TO WATCH THE SCREEN GO BLACK BEFORE MY OWN EYES (FROM THE OUTSIDE OF THE SCREEN ENDING UP IN THE CENTRE OF THE SCREEN) THE CONDITION OF MY UNIT IS STILL LIKE BRAND NEW AND HAS ALWAYS BEEN PACKED AWAY IN ITS CASE AND HAS NOT BEEN DROPPED OR USED AND ABUSED. I HAVE FAILED TO GET ANYWHERE WITH AUTEL ABOUT GETTING ANY HELP TO FIX THIS AND KEEP GETTING PASSED FROM PILLAR TO POST. I WAS TOLD THAT I COULD SEND IT BACK TO CHINA FOR THEM TO REPAIR IT BUT WAS TOLD NOT TO PUT THAT IT WAS A "BROKEN ELECTRONIC DEVICE" AS IT WOULD NOT BE ALLOWED IN TO CHINA DUE TO THEIR STRICT REGULATIONS. THE PRODUCT IS VERY GOOD AS I PREVIOUSLY USED ONE AT MY LAST GARAGE - HENCE THE REASON WHY I BOUGHT ONE MYSELF, BUT THEIR AFTER MARKET SERVICE IS ABSOLUTELY APPALLING. ALSO OF NOTE IS - JUST TRY LOOKING FOR NEGITIVE REVIEWS ABOUT AUTEL PRODUCTS AND FOR SOME REASON - THERE WONT BE ANY!!!