I wrote a positive review earlier but…
I wrote a positive review earlier but this company has really shown me that some really struggle with operations and service. Initially my formula had key ingredients that worked really well for me and they were taken out just by chance. There was no strategy here. They replaced a retinoid with azelaic acid and also removed other anti inflammatory ingredients. I used the new formula and my skin broke out like crazy. There was no communication about the new formula , why they changed it, and I had not updated my quiz so there shouldn’t have been any major changes. Just think they don’t know what they are doing and messed up and didn’t make it right at all when I gave them the opportunity. The customer service agent was so incompetent and couldn’t answer questions so I just gave up. I highly recommend not wasting your money here. I worry the sunscreen wasn’t reliable too.