For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Patricia O'hara

United Kingdom

1 Reviews
3 Reads
0 Useful

1 review

duntery.uk

Ordered 2 standard fit bridesmaid…

Ordered 2 standard fit bridesmaid dresses in different sizes to try. Quality was good but length too long. Colour slightly off from picture. After paying £13.99 for delivery, had to then pay £30 for return. Bearing in mind you only get 80%refund. Constantly tracking my order. It sat in Chinese customs for 10 weeks. During this time emailing back and forth with Duntery asking what they can do to help. Eventually the outcome was that "it may be because of a custom fee of £36 had to be paid for release of dresses" though there was no proof of this. I was asked to accept a refund minus this customs fee which I ended up doing because it had gone on so long. I posted dresses on 5 Apr 23 and just had my refund (basically half of what I paid) 4 July 23. Absolute disgrace of a company. In their emails before returning they try to put you off doing it. Most international companies I have offer free post service. Not Duntery!! Avoid this company!!!!

2023-07-05