Wouldn't bother ordering from this…
Wouldn't bother ordering from this website the service is beyond poor I ordered a poster on 20th Jan for a valentines gift, it said ETA before 3rd Feb, so I thought even with a delay this would arrive by 14th Feb. The 3rd went by so I contacted the company who gave me tracking info and said it was stuck at customs. They advised I submit a claim which I did. Was then told I couldn't claim.as order was on time which it wasn't. Was advised if it didn't arrive by 14th to submit another claim. It still didn't arrive and after checking tracking it was still stuck with DHL in Langley. At this point I submitted another claim explaining this and asked for a refund as it was no longer required as too late to be a gift. Several days later I receive an email saying my reprint has been shipped! I didn't ask for a reprint as it is of no use at all now. I contacted customer services who say I cannot have a refund! I am fuming as these aren't cheap and the service is terrible. Surely they should be in communication with there courier so they can chase up orders and surely a refund is possible when goods have not been provided. Now opening a PayPal dispute