They should be banned from trading in the UK
This was my first time moving away from iPhone, and I was genuinely excited to try a HONOR device. Unfortunately, the experience has been nothing short of appalling. I paid £1,409 for a phone that never arrived — instead, I received a charger, pen, and case. The phone was on the invoice but completely missing from the box. Since then, I’ve been left without clear timescales, ignored by management, and fobbed off on live chat. I wasted hours chasing answers when I should have been working. For a company of this size, the lack of accountability and communication is shocking. I still have no phone, no refund, no transcript of my chat as requested, and no complaints procedure provided. Worse still, their actions make it feel as though I’m being treated with suspicion instead of as a valued new customer. This entire experience has been stressful, disappointing, and insulting. Do not even entertain this company they are crooks I have reported them to trading standards and PayPal have opened an investigation into them