If I could give Pet Paradise Oakleaf…
If I could give Pet Paradise Oakleaf zero stars I would. First, The VIP Suite is a joke. You pay $100.00 a day and the pups are locked away for at least 13 hours.(This mean they have to poop and pee inside the suite) They consider VIP because it has a bed, television and cameras that you only can see the bed and not the whole suite. Sarah the manager is rude and kept deflecting us to their website. Our pup was matted she advised us they couldn't brush him for free. If we knew we need to apply an additional service to have him brushed we would've. We were very upset when we came to see his fur matted. Pet Paradise tried to tell us he was matted before he came which we know is a lie. So now this morning we had to take him to his groomer's and possible have his fur all away his tummy removed due to the neglection of Pet Paradise. Meredith at the front counter is definitely rude and lack customer service skills. The general manager blamed it on their age but this this is who they hired and this supposed to be a luxury boarding hotel what a joke.