Paid for urgent shipping, delayed dispatch/delivery, ignored emails
Ordered a non personalised item plus urgent shipping because it was for a birthday gift. Took 6 days to prepare despite the shipping information page saying 1-3 days and my order not being personalised. Birthday passed because of the prep delay so I contacted customer service to explain the situation and request cancellation/shipping refund, they didn't even acknowledge the request and dispatched anyway. Item still arrived a day later than the urgent delivery timeframe. Item doesn't even look like the picture.